Return & Refund Policy
Return & Refund Policy β Kyxevraβ’
At Kyxevraβ’, we want every customer to feel confident when purchasing our furniture and home furnishings. If you are not completely satisfied with your order, we provide a clear return and refund policy to assist you.
1. Return Eligibility
Customers may request a return within 30 days of receiving the product, provided the following conditions are met:
β’ The item must be unused and in its original condition
β’ Original packaging and any included accessories must be fully intact
β’ A valid proof of purchase (such as an order confirmation or receipt) must be provided
Items that do not meet these requirements may not be eligible for a refund.
2. How to Request a Return
To start a return request, please contact our support team:
π§ service@kyxevra.com
π +1 (651) 647-0478
Once your request has been reviewed and approved, we will provide:
β’ Detailed return instructions
β’ The correct return shipping address
β’ A return shipping label if applicable
β οΈ Returns sent without prior authorization may not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your furniture carefully upon delivery.
If your order arrives damaged, defective, or incorrect, contact us within 72 hours of delivery and provide clear photos of:
β’ The product itself
β’ The packaging
β’ The shipping label
After reviewing the issue, we will arrange a replacement or refund when appropriate.
4. Non-Returnable Items
Certain items may not qualify for returns, including:
β’ Furniture that has already been used or assembled
β’ Customized or personalized products
β’ Gift cards
β’ Clearance or final sale items
If you are unsure whether an item qualifies for return, please contact us before submitting a request.
5. Exchanges
If you would like to exchange an item, please follow these steps:
β’ Contact our support team for return approval
β’ Return the original item according to the provided instructions
β’ Place a new order for the replacement item
This process helps ensure faster processing and product availability.
6. International Orders β EU Customers
Customers located in the European Union may cancel or return an order within 14 days of delivery, regardless of the reason, provided that:
β’ The item has not been used
β’ Original packaging remains intact
β’ Proof of purchase is included
This policy is offered in addition to our standard 30-day return policy for unused items.
7. Refund Processing
Once the returned product is received and inspected, we will notify you of the refund status.
If approved:
β’ Refunds will be issued to the original payment method
β’ Processing may take up to 10 business days, depending on your bank or payment provider
If you have not received your refund within 15 business days, please contact us at:
π§ service@kyxevra.com
8. Return Address
Return instructions and the correct return address will be provided after your return request has been approved.
Company Contact Information
Kyxevraβ’
2190 Marshall Ave
Saint Paul, MN 55104
United States
Phone: +1 (651) 647-0478
Email: service@kyxevra.com
We are committed to providing a transparent and convenient return experience, because customer satisfaction is important to us.